Patient Care & Scheduling Coordinator

New Braunfels; New Braunfels (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a smooth, patient-centered visit and accurate EMR documentation.

Responsibilities include greeting patients, verifying insurance, scheduling, collecting payments, and supporting claims processes. This role is on-site and full-time with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy; ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and support provider schedule optimization; manage cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation prior to visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; address bottlenecks and delays.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention via follow-up and recall for appointments.

Skills

Strong communication

Organizational skills

Team collaboration

Confidentiality awareness

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a smooth, patient-centered visit and accurate EMR documentation.

Responsibilities include greeting patients, verifying insurance, scheduling, collecting payments, and supporting claims processes. This role is on-site and full-time with comprehensive benefits.