Patient Care & Scheduling Coordinator

Mlchc; Moses Lake (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

MLCHC in Moses Lake, WA is seeking a compassionate Customer Care Representative to greet patients, answer calls, and provide information with warmth and empathy. You will schedule appointments, verify patient data in Centricity, and support the dental team with accurate records and smooth front-desk operations.

You will explain treatment costs, process referrals, and assist with sliding fee applications while adapting to changes in practice management systems and workflows.

Qualifications

• Excellent service and communication with patients and colleagues.
• Scheduling appointments according to procedures.
• Verify patient information in Centricity at check-in/out.
• Explain dental treatment costs to patients.
• Manage referrals according to procedures.
• Process sliding fee applications as required.

Responsibilities

• Provides excellent service, information and support to patients and colleagues on the phone and in person.
• Manages dental appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system (Centricity).
• Communicates and supports patient with dental treatment costs.
• Responsible for referral management according to established procedures.
• Responsible for processing sliding fee applications according to established procedures.
• Supports patients and the dental team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EDR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

Skills

Customer service

Phone etiquette

Interpersonal skills

Tools

Centricity

Job description

MLCHC in Moses Lake, WA is seeking a compassionate Customer Care Representative to greet patients, answer calls, and provide information with warmth and empathy. You will schedule appointments, verify patient data in Centricity, and support the dental team with accurate records and smooth front-desk operations.

You will explain treatment costs, process referrals, and assist with sliding fee applications while adapting to changes in practice management systems and workflows.