Patient Care & Scheduling Specialist

Mlchc; Moses Lake (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

MLCHC is seeking a friendly and energetic Customer Care Representative to be the first point of contact for patients. The role emphasizes warm, empathetic service and accurate administration to support the medical team.

The CCR will handle phone and in-person inquiries, schedule medical and behavioral health appointments, verify patient information, perform recall calls, and assist with outreach efforts. Training on EHR systems will be provided.

Responsibilities

• Provide excellent service, information and support to patients and colleagues on the phone and in person.
• Manages medical and behavioral health appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system.
• Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

Job description

MLCHC is seeking a friendly and energetic Customer Care Representative to be the first point of contact for patients. The role emphasizes warm, empathetic service and accurate administration to support the medical team.

The CCR will handle phone and in-person inquiries, schedule medical and behavioral health appointments, verify patient information, perform recall calls, and assist with outreach efforts. Training on EHR systems will be provided.