Customer Care Representative

Moses Lake Community Health Center; Moses Lake (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Dental

Medical/Vision

Flexible Spending/Health Reimbursement

Life Insurance

Disability Insurance

8.5 Paid holidays per year

PTO accrual

Job summary

Moses Lake Community Health Center (MLCHC) is seeking a friendly and energetic Customer Care Representative to be the first point of contact for patients. The CCR will provide the highest level of customer service, and will assist the medical team while maintaining accurate patient records.

Responsibilities include scheduling medical and behavioral health appointments, verifying patient information at check-in, and conducting recall outreach.

Qualifications

• Spanish language reading and speaking required.
• Proficient in general office software and basic math.

Responsibilities

• Provide excellent service, information and support to patients and colleagues on the phone and in person.
• Manages medical and behavioral health appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system.
• Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Adapts to changes in EHR and practice management systems, workflows and processes, and participates in employee training.

Skills

Spanish language

Customer service

Communication

Education

Associate degree or business school program

Job description

Brief Description

Our Moses Lake team is seeking a friendly and energetic Customer Care Representative! The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the medical team and keep patient records accurate and current.

Responsibilities

• Provide excellent service, information and support to patients and colleagues on the phone and in person.
• Manages medical and behavioral health appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system.
• Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

Requirements

• Ability to read and speak Spanish is required.
• Possesses general work-related skills at a higher level than completion of high school, including written and verbal communication skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS)" or "associates degree" type program.

Summary

We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve. If you are searching for an opportunity to work in a collegial environment, serve others and learn new skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, professional behaviors are the norm, not the exception.

Benefits

• 401(k) retirement program with employer contribution
• Dental
• Medical/Vision
• Flexible Spending/Health Reimbursement
• Life Insurance
• Disability Insurance
• 8.5 Paid holidays per year
• Accrual based (PTO) paid time off per MLCHC policy

EEOC

For additional information contact:
Human Resources
[e-mail]