Hybrid Care Coordination Specialist

Optum; Quincy (MA); Hybrid; USD 51,577,000 - 91,693,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

Optum in Quincy, MA, is seeking an Expanded Practice Support Assistant to help coordinate care across primary, specialty, and behavioral health settings. You will handle complex scheduling, patient outreach, referrals, and documentation in the EMR system, with strong emphasis on patient experience.

The role requires autonomy, analytical thinking, and excellent communication to support care plans and collaboration among care teams.

Qualifications

• High School Diploma or GED required.
• 1+ year of healthcare or social services customer service experience.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Coordinate scheduling, patient outreach, and referrals.
• Support care plans and navigate the healthcare system for patients.
• Liaise with patients, families, and care teams to improve care coordination.
• Handle data collection and reporting, and maintain EMR entries.

Skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

EMR

Job description

Optum in Quincy, MA, is seeking an Expanded Practice Support Assistant to help coordinate care across primary, specialty, and behavioral health settings. You will handle complex scheduling, patient outreach, referrals, and documentation in the EMR system, with strong emphasis on patient experience.

The role requires autonomy, analytical thinking, and excellent communication to support care plans and collaboration among care teams.