Patient Care & Scheduling Coordinator

Professional Physical Therapy; Illinois; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience.

The role emphasizes exceptional customer service, accurate data handling, and efficient scheduling within a healthcare setting. A high school diploma and healthcare-facing experience are preferred, with strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills; strong attention to detail and organizational abilities.
• Ability to multitask, prioritize, and work in a fast-paced environment; proficient with computers and new software.

Responsibilities

• Greet and check in patients, ensuring accurate and complete information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to inquiries or direct to the appropriate department.
• Collect and update patient information.
• Assist with administrative tasks such as data entry and maintaining patient records.

Skills

Interpersonal communication

Customer service

Multitasking

Data entry

Computer skills

Learn new software

Education

High school diploma or equivalent

Tools

EHR software

MS Office

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience.

The role emphasizes exceptional customer service, accurate data handling, and efficient scheduling within a healthcare setting. A high school diploma and healthcare-facing experience are preferred, with strong communication and multitasking abilities.