Patient Care & Scheduling Coordinator

Orthopaedic Institute Of Henderson; Henderson (NV); On-site; USD 23,000 - 28,000; Full time

Job summary

Orthopaedic Institute of Henderson is seeking a reliable Front Desk Receptionist/Call Center to support patient care coordination and our clinical team. This role handles inbound/outbound calls, scheduling, referrals, insurance processing, and records while ensuring accuracy, confidentiality, and excellent patient experiences.

The ideal candidate will have a high school diploma, prior medical office or call center experience, strong communication skills, and familiarity with EHR systems and

Qualifications

• Experience in a medical front desk, call center, or referral setting preferred.
• Strong verbal and written communication with a professional phone manner.
• Familiarity with EHR systems and insurance portals is preferred.
• Knowledge of HIPAA and patient confidentiality.
• Excellent organization, attention to detail and ability to multitask.
• Proficiency with Microsoft Office and ability to learn new systems quickly.

Responsibilities

• Answer calls promptly and professionally; handle scheduling, confirmations, and follow-ups.
• Schedule, reschedule, and cancel appointments based on physician availability.
• Provide reminders and pre-appointment instructions.
• Monitor voicemails, document messages, and follow up timely.
• Verify insurance eligibility and coverage; communicate copays and authorizations to patients.
• Enter referrals into the EHR and coordinate with the medical team.
• Process medical record requests in HIPAA-compliant manner; retrieve records as needed.
• Assist patients with billing questions and out-of-pocket costs.
• Maintain accurate demographic, appointment, referral, and insurance data in the EHR.
• Support front desk operations and collaborate with physicians and staff.

Skills

Call center

Medical office

HIPAA knowledge

Communication

Multitasking

EHR familiarity

Education

High school diploma

Tools

Microsoft Office

EHR systems

Job description

Orthopaedic Institute of Henderson is seeking a reliable Front Desk Receptionist/Call Center to support patient care coordination and our clinical team. This role handles inbound/outbound calls, scheduling, referrals, insurance processing, and records while ensuring accuracy, confidentiality, and excellent patient experiences.

The ideal candidate will have a high school diploma, prior medical office or call center experience, strong communication skills, and familiarity with EHR systems and