Healthcare Office Assistant – Patient Care & Scheduling

AdventHealth; Sun City West (AZ); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a Front Desk/Patient Services Clerk to greet patients, manage appointments, and support medical records processes in a fast-paced environment.

Responsibilities include facilitating medical record requests, scheduling, collecting copays, and coordinating with clinical staff to verify insurance and authorizations. Prior experience and a high school diploma preferred; benefits begin on day one and seasonal shift options are available.

Qualifications

• Education: High School Grad or Equiv [Required]
• Work Experience: 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Hendersonville, NC is seeking a Front Desk/Patient Services Clerk to greet patients, manage appointments, and support medical records processes in a fast-paced environment.

Responsibilities include facilitating medical record requests, scheduling, collecting copays, and coordinating with clinical staff to verify insurance and authorizations. Prior experience and a high school diploma preferred; benefits begin on day one and seasonal shift options are available.