FDRCC,Front Desk Receptionist/Call Center

Orthopaedic Institute Of Henderson; Henderson (NV); On-site; USD 23,000 - 28,000; Full time

Job summary

Orthopaedic Institute of Henderson is seeking a reliable Front Desk Receptionist/Call Center to support patient care coordination and our clinical team. This role handles inbound/outbound calls, scheduling, referrals, insurance processing, and records while ensuring accuracy, confidentiality, and excellent patient experiences.

The ideal candidate will have a high school diploma, prior medical office or call center experience, strong communication skills, and familiarity with EHR systems and

Qualifications

• Experience in a medical front desk, call center, or referral setting preferred.
• Strong verbal and written communication with a professional phone manner.
• Familiarity with EHR systems and insurance portals is preferred.
• Knowledge of HIPAA and patient confidentiality.
• Excellent organization, attention to detail and ability to multitask.
• Proficiency with Microsoft Office and ability to learn new systems quickly.

Responsibilities

• Answer calls promptly and professionally; handle scheduling, confirmations, and follow-ups.
• Schedule, reschedule, and cancel appointments based on physician availability.
• Provide reminders and pre-appointment instructions.
• Monitor voicemails, document messages, and follow up timely.
• Verify insurance eligibility and coverage; communicate copays and authorizations to patients.
• Enter referrals into the EHR and coordinate with the medical team.
• Process medical record requests in HIPAA-compliant manner; retrieve records as needed.
• Assist patients with billing questions and out-of-pocket costs.
• Maintain accurate demographic, appointment, referral, and insurance data in the EHR.
• Support front desk operations and collaborate with physicians and staff.

Skills

Call center

Medical office

HIPAA knowledge

Communication

Multitasking

EHR familiarity

Education

High school diploma

Tools

Microsoft Office

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FDRCC,Front Desk Receptionist/Call Center

2 days ago Requisition ID: 1009

Salary Range: $17.00 To $20.00 Hourly

About the Role

Orthopaedic Institute of Henderson (OIH) is seeking a reliable and organized Call Center/Referral Specialist to support patient care coordination and our clinical team.

This position manages inbound and outbound calls, schedules appointments, processes referrals and medical records, verifies insurance eligibility, and delivers excellent customer service—all while maintaining accuracy, confidentiality, and a positive patient experience.

Key Responsibilities

Call Management & Scheduling

• Answer calls promptly and professionally; handle outbound scheduling, confirmations, and follow-ups
• Schedule, reschedule, and cancel appointments accurately based on physician availability
• Provide appointment reminders and pre-appointment instructions
• Monitor voicemails, document messages, and complete timely follow-up

Referral & Insurance Processing

• Receive, verify, and enter referrals into the EHR
• Coordinate with the medical team for timely referral processing
• Verify insurance eligibility and coverage prior to appointments
• Confirm co-pays, authorizations, and benefits; communicate issues to patients
• Update insurance and eligibility information in patient records

Medical Records & Billing Support

• Process medical record requests in full HIPAA compliance
• Retrieve and fulfill records for patients, insurers, and third parties
• Contact patients regarding outstanding balances professionally and courteously
• Provide clear information on office policies, procedures, and services
• Assist patients with insurance benefits and potential out-of-pocket costs
• Maintain accurate demographic, appointment, referral, and insurance data in the EHR
• Collaborate with physicians, medical assistants, and administrative staff
• Support front desk operations as needed

  Qualifications

  • High school diploma or equivalent required; medical office training preferred
  • Prior medical office, call center, or referral experience strongly preferred
  • Strong verbal and written communication skills with a professional, empathetic phone manner
  • Familiarity with EHR systems and insurance portals preferred
  • Knowledge of HIPAA and commitment to patient confidentiality
  • Excellent organization, attention to detail, and ability to multitask
  • Proficiency with Microsoft Office and ability to learn new systems quickly

  What We Offer

  • Competitive hourly wage based on experience
  • Supportive team environment in a growing orthopedic practice
  • Opportunity to build skills in referrals, insurance, and patient coordination

  Orthopaedic Institute of Henderson is an equal opportunity employer.