Patient Care & Scheduling Coordinator

AEG Vision; Fredericksburg (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Fredericksburg, TX is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, schedule and optimize provider calendars, and ensure smooth transitions throughout visits.

The role emphasizes proactive communication, appointment confirmations, insurance verification, and accurate EMR data entry to maintain a high-quality patient experience.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Strong organizational and multi-tasking skills.
• Excellent verbal and written communication focused on patient service.
• Collaborative team player with confidentiality.
• Ability to identify issues and contribute solutions quickly.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email/digital communications professionally.
• Schedule patient appointments and optimize provider schedules; manage cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data into EMR accurately.
• Maintain understanding of insurance plans and communicate coverage and patient responsibility.
• Prepare patient charts and documentation for visits; support efficient flow.
• Record charges, co-pays, and payments in EMR; allocate balances and assist claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients to maintain positive experience.
• Coordinate with clinical and optical teams for smooth transitions during visits.
• Support retention through follow-up, recall, and reactivation outreach.
• Maintain an organized, clean front office; perform other duties as assigned.

Skills

Communication

Organization

Teamwork

EMR systems

Patient service

Confidentiality

Issue solving

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision in Fredericksburg, TX is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, schedule and optimize provider calendars, and ensure smooth transitions throughout visits.

The role emphasizes proactive communication, appointment confirmations, insurance verification, and accurate EMR data entry to maintain a high-quality patient experience.