Patient Care Coordinator: Front Desk & Scheduling

AEG Vision; Fort Worth (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Fort Worth, TX is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and seamless coordination with the care team. You will greet patients, handle scheduling, and support provider schedules to optimize daily visits.

The role requires strong communication, organization, and confidentiality. You will verify insurance, enter demographics in the EMR, collect co-pays, and help maintain a patient-centered, efficient clinic environment.

Qualifications

• High school diploma or equivalent.
• Ability to learn practice management systems (EMR).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Collaborative across teams while maintaining patient confidentiality.

Responsibilities

• Greet patients and serve as primary contact for patient interactions.
• Answer calls, inquiries, and manage emails promptly.
• Schedule appointments and optimize provider schedules, handle cancellations and reschedules.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in the EMR.
• Explain coverage and patient financial responsibility.
• Prepare patient charts and documentation before visits.
• Enter charges, collect co-pays, and manage payments in the EMR.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to avoid bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention via follow-up and recall activities.
• Maintain an organized, clean front office.
• Perform other duties as assigned by Practice Manager/Optometrist.

Skills

Communication skills

Organizational skills

Interpersonal skills

Team collaboration

Attention to detail

Privacy/confidentiality

Basic computer literacy

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision in Fort Worth, TX is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and seamless coordination with the care team. You will greet patients, handle scheduling, and support provider schedules to optimize daily visits.

The role requires strong communication, organization, and confidentiality. You will verify insurance, enter demographics in the EMR, collect co-pays, and help maintain a patient-centered, efficient clinic environment.