Clinic Front Desk Specialist: Patient Care & Scheduling

HealthPartners; Minnesota; On-site; USD 42,000 - 54,000; Full time

Job summary

HealthPartners is hiring a Clinic Assistant at the HealthPartners Specialty Center in St. Paul. This role supports patient check-in, accurate collection of demographic and financial information, and timely scheduling within the clinic.

The ideal candidate will have a high school diploma or GED, experience as a medical receptionist or in customer service, strong communication skills, and the ability to manage multiple tasks under pressure in a busy clinic.

Qualifications

• High School diploma or GED required.
• Graduate of a formal training program in medical reception, or customer service program.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data look-up and data entry on a mainframe or PC.
• One year customer service experience via telephone or in-person within last five years.
• Ability to organize work under pressure.
• Ability to handle multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Facilitate scheduling appointments and collect current financial and demographic information.
• Serve as vital contact for patients entering the clinics.
• Perform registration and insurance verification tasks.
• Coordinate specialty appointments and communicate wait times.
• Maintain accurate patient records and appointment templates.
• Coordinate with Appointment Center to meet patient and provider needs.
• Handle check-in and co-pay administration with professionalism.

Skills

Customer service

Oral communication

Written communication

Organization under pressure

Multi-tasking

Data entry

Data lookup

Phone/in-person service

Education

High School diploma or GED

Tools

Mainframe/PC systems

Job description

HealthPartners is hiring a Clinic Assistant at the HealthPartners Specialty Center in St. Paul. This role supports patient check-in, accurate collection of demographic and financial information, and timely scheduling within the clinic.

The ideal candidate will have a high school diploma or GED, experience as a medical receptionist or in customer service, strong communication skills, and the ability to manage multiple tasks under pressure in a busy clinic.