Patient Care & Scheduling Coordinator

Affinityeyecaregroup; Baltimore (MD); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with Match

Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Medical/Dental/Life/STD/LTD

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination onsite in Baltimore. You will greet patients, schedule and confirm appointments, verify insurance, and maintain EMR data to ensure a smooth, high-quality patient experience.

The role requires strong organizational and communication skills, teamwork across departments, and a patient-centered service mindset. Full-time, on-site with competitive wages and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy; able to learn EMR and practice management systems.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communication focused on patient service.
• Strong teamwork and collaboration across departments.
• Ability to identify issues and contribute solutions in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients and act as primary contact for interactions.
• Answer calls, inquiries, and manage emails promptly.
• Schedule appointments and optimize provider calendars.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance eligibility and EMR data accuracy.
• Explain coverage and patient financial responsibilities.
• Prepare charts and docs before visits.
• Record charges and manage payments in EMR.
• Run reports to ensure billing is up to date.
• Monitor patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and reactivation.

Skills

Organizational skills

Communication

Interpersonal skills

Attention to detail

Privacy/confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination onsite in Baltimore. You will greet patients, schedule and confirm appointments, verify insurance, and maintain EMR data to ensure a smooth, high-quality patient experience.

The role requires strong organizational and communication skills, teamwork across departments, and a patient-centered service mindset. Full-time, on-site with competitive wages and comprehensive benefits.