Patient Care Concierge: Caring, Scheduling & Records

Texas Health Institute; Austin (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group's Associate Patient Care Coordinator role supports efficient clinic operations, from patient check-in and insurance verification to scheduling diagnostics and follow-up visits. The position requires a friendly, detail-oriented approach and the ability to manage multiple tasks in a fast-paced setting.

Located in Austin, TX, this role features daytime hours, insurance processing, cash handling, and teamwork with clinical staff to ensure smooth patient flow.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience.
• Intermediate level of proficiency with Microsoft applications.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Complete check-in and check-out tasks including insurance verification and precertification.
• Collect co-payments, co-insurance, and deductibles and issue receipts.
• Answer phones and schedule appointments.
• Manage medical records and maintain logs of requests for release.

Skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group's Associate Patient Care Coordinator role supports efficient clinic operations, from patient check-in and insurance verification to scheduling diagnostics and follow-up visits. The position requires a friendly, detail-oriented approach and the ability to manage multiple tasks in a fast-paced setting.

Located in Austin, TX, this role features daytime hours, insurance processing, cash handling, and teamwork with clinical staff to ensure smooth patient flow.