Remote Patient Services & Scheduling Specialist

Florida Society of Nephrology; Worcester (MA); Hybrid; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group in Worcester, MA is seeking an Associate Patient Service Specialist to handle patient insurance, scheduling, and education while delivering excellent customer service in a remote-capable role. You will verify eligibility, update records, collect co-pays, and coordinate visits for inpatients and outpatients.

The role requires 1+ year of clinical customer service and EMR experience, with flexibility to work 40 hours weekly, Monday–Friday, during standard business hours.

Qualifications

• 1+ years of customer service experience in a clinical setting.
• 1+ years of Electronic Medical Record (EMR) experience.
• Must live within a commutable distance to a Reliant location nearest to you in the Worcester, MA area or surrounding areas.
• Must be 18 years of age OR older.

Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
• Verifies and updates demographic, insurance and other patient information
• Confirms, collects, and posts patient co-payments and other outstanding balances
• Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Provides patient education regarding managed care plans and referral process
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Performs other duties as assigned

Skills

Customer service

Communication skills

Organizational skills

Time management

Independent work

Education

High School Diploma/GED

Tools

EMR (Electronic Medical Records)

Microsoft Office

EPIC

Job description

UnitedHealth Group in Worcester, MA is seeking an Associate Patient Service Specialist to handle patient insurance, scheduling, and education while delivering excellent customer service in a remote-capable role. You will verify eligibility, update records, collect co-pays, and coordinate visits for inpatients and outpatients.

The role requires 1+ year of clinical customer service and EMR experience, with flexibility to work 40 hours weekly, Monday–Friday, during standard business hours.