Patient Care Concierge & Scheduling Specialist

UnitedHealth Group; Trafalgar (IN); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Health insurance options

401(k) Savings Plan

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator to support front office operations at our Trafalgar site. The role includes appointment scheduling, patient registration, cashiering, and handling incoming calls to ensure smooth patient flow.

You will assist with insurance verification, document handling, and medical records while contributing to a courteous patient experience and accurate clerical tasks. Training may be provided onsite as needed.

Qualifications

• 1+ years of telephonic or face to face customer service experience
• Basic level of proficiency in Microsoft Office tools (Excel, PowerPoint, Word) or equivalent productivity software
• Strong communication and organizational skills able to manage appointments and patient records

Responsibilities

• Provide exceptional service to all customers
• Greets patients and manages wait time
• Complete check-in/check-out tasks including insurance verification
• Collect co-payments and issue receipts
• Manage cashier box and daily deposits
• Answer phones and schedule appointments
• Maintain medical records and logs
• Ensure waiting room cleanliness and patient flow
• Collaborate with back-office staff to resolve issues

Skills

Customer service

Office tools

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator to support front office operations at our Trafalgar site. The role includes appointment scheduling, patient registration, cashiering, and handling incoming calls to ensure smooth patient flow.

You will assist with insurance verification, document handling, and medical records while contributing to a courteous patient experience and accurate clerical tasks. Training may be provided onsite as needed.