Patient Care & Scheduling Assistant

Veterans Health Administration; Jackson (MS); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal Insurance

Job summary

Veterans Health Administration in Jackson, MS, seeks a Medical Support Assistant to screen calls for the Community Care Service and perform administrative duties supporting patient care, appointments, and logistics for direct care.

The role requires handling patient information with privacy rules, coordinating care needs, and updating records. Work schedule is Monday–Friday, with potential pay adjustments based on qualifications and location.

Qualifications

• Screens/receives calls and documents in CPRS or tracking systems.
• Assesses patient/caller needs with privacy rules and clinic processes.
• Coordinates care needs, referrals, authorizations, and appointments.

Responsibilities

• Screens and routes phone calls courteously and promptly.
• Documents patient contact until resolved in CPRS or tracking system.
• Updates patient demographics and insurance information as needed.
• Cancels/reschedules Community Care outpatient appointments per guidelines.
• Schedules appointments with patient input and minimal trips to facilities.

Skills

Phone screening

CPRS

Data entry

Scheduling

Education

High school diploma or equivalent

Tools

CPRS

EHR systems

Job description

Veterans Health Administration in Jackson, MS, seeks a Medical Support Assistant to screen calls for the Community Care Service and perform administrative duties supporting patient care, appointments, and logistics for direct care.

The role requires handling patient information with privacy rules, coordinating care needs, and updating records. Work schedule is Monday–Friday, with potential pay adjustments based on qualifications and location.