Patient Care Scheduling & Admin Assistant

American Addiction Centers; Milwaukee (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Educational Assistance

Job summary

Advocate Health in Milwaukee is seeking a motivated administrative assistant to greet patients, collect co-payments, manage appointments, and support multiple departments. The role requires excellent communication, strong organization, and proficiency with Microsoft Office.

Hours are 40 per week, Monday through Friday with some Saturdays; holidays are observed. Compensation ranges from $20.80 to $31.20 per hour, and benefits are included.

Qualifications

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.

Skills

Multi-tasking

MS Office

Organizational skills

Communication

Office equipment

Education

High School Graduate

Job description

Advocate Health in Milwaukee is seeking a motivated administrative assistant to greet patients, collect co-payments, manage appointments, and support multiple departments. The role requires excellent communication, strong organization, and proficiency with Microsoft Office.

Hours are 40 per week, Monday through Friday with some Saturdays; holidays are observed. Compensation ranges from $20.80 to $31.20 per hour, and benefits are included.