Evening Patient Services Specialist

American Addiction Centers; West Allis (WI); On-site; USD 28,000 - 43,000; Part time

Job summary

Advocate Health in West Allis, WI is seeking a Patient Service Representative for a part-time 0.5 FTE role on the second shift (3:00 p.m. to 11:30 p.m.). You will greet patients, verify demographics and insurance, collect co-pays, and coordinate registrations and scheduling.

The position includes an every-other-weekend rotation and a rotating holiday schedule. The role emphasizes accurate data entry, HIPAA compliance, and strong customer service in a fast-paced healthcare setting.

Qualifications

• High School Graduate.
• Experience in healthcare or patient registration preferred.
• Knowledge of HIPAA and patient privacy.

Responsibilities

• Register patients and collect accurate demographics and insurance details.
• Discuss and collect co-pays and patient financial responsibilities.
• Answer calls, greet patients, and provide routine information with professionalism.
• Schedule appointments and coordinate reschedules as needed.
• Maintain HIPAA compliance and protect patient confidentiality.
• Work with EHR work queues and ensure accurate data entry.

Skills

Customer service

Verbal communication

HIPAA awareness

Telephone etiquette

Microsoft Office

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health in West Allis, WI is seeking a Patient Service Representative for a part-time 0.5 FTE role on the second shift (3:00 p.m. to 11:30 p.m.). You will greet patients, verify demographics and insurance, collect co-pays, and coordinate registrations and scheduling.

The position includes an every-other-weekend rotation and a rotating holiday schedule. The role emphasizes accurate data entry, HIPAA compliance, and strong customer service in a fast-paced healthcare setting.