Patient Care Scheduler - Seamless Appointments & Service

Surgery Partners; Great Falls (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Great Falls Clinic Hospital is seeking an on-site Patient Access Clerk to schedule appointments and greet patients with a focus on service quality. You will review eligibility, collect copays, and process registrations accurately to maintain smooth patient flow.

Experience with insurance documentation and strong customer service are essential. This role emphasizes teamwork and professional growth in a compassionate hospital setting.

Qualifications

• Medical terminology helpful.
• Basic telephone and computer skills.
• Excellent customer service skills.
• Ability to prioritize and stay organized in a hectic environment.

Responsibilities

• Schedules appointments for patients by phone or in person.
• Greets and directs patients, salespeople, and visitors.
• Reviews and updates eligibility and completes full registration.
• Obtains copies of insurance cards and driver's license.
• Obtains referrals and authorizations.
• Collects all copayments at time of service.

Skills

Medical Terminology

Phone skills

Customer service

Prioritization

Education

High school diploma or equivalent

1.5 years related experience

Job description

Great Falls Clinic Hospital is seeking an on-site Patient Access Clerk to schedule appointments and greet patients with a focus on service quality. You will review eligibility, collect copays, and process registrations accurately to maintain smooth patient flow.

Experience with insurance documentation and strong customer service are essential. This role emphasizes teamwork and professional growth in a compassionate hospital setting.