Patient Care & Referrals Coordinator

Tufts Medicine; Massachusetts; On-site; USD 23,000 - 29,000; Full time

Job summary

Tufts Medicine is seeking a Customer Service Coordinator to support patient access and referral processes at our Massachusetts facilities. The role emphasizes guiding patients through the healthcare system, resolving issues, and coordinating communications among patients, providers, and payer partners.

You will handle inquiries, schedule verifications, and manage referrals within established guidelines. A strong customer service background, attention to detail, and bilingual abilities are highly

Qualifications

• High school diploma or equivalent.
• One year of customer service or call center experience in billing, collections, or insurance.
• Associates degree preferred; three years of experience preferred.
• Bilingual abilities are a plus.

Responsibilities

• Provide excellent customer service and resolve issues with patients and staff politely.
• Answer calls and dispatch to appropriate service or staff; provide follow-up as needed.
• Record and route messages according to guidelines to the right personnel.
• Monitor phone, fax, and mail inquiries and direct to resolution.
• Coordinate referrals and maintain communication between referral sources, patients, and partner agencies.
• Verify patient registration information within 48 hours of appointment and for walk-ins.
• Enter treatment authorization and referral authorization in the Siemens system.
• Interact with billing and collection agencies; assist with denials and disputes.
• Post patient payments by phone and manage refunds or transfers per procedures.

Skills

Customer service

Call center

Billing & insurance

Education

High school diploma

Associates degree

Tools

Siemens system

Job description

Tufts Medicine is seeking a Customer Service Coordinator to support patient access and referral processes at our Massachusetts facilities. The role emphasizes guiding patients through the healthcare system, resolving issues, and coordinating communications among patients, providers, and payer partners.

You will handle inquiries, schedule verifications, and manage referrals within established guidelines. A strong customer service background, attention to detail, and bilingual abilities are highly