Patient Care & Referral Coordinator

Tufts Medicine; Boston (MA); In loco; USD 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Total Rewards package

Competitive pay

Descrizione del lavoro

Tufts Medicine in Boston is seeking a dedicated customer service professional to guide patients through the healthcare system, verify registration data, and ensure accurate billing and referral processes.

You will handle inquiries, coordinate referrals, enter authorization numbers, and maintain clear communication with patients, physicians, and payers, contributing to a positive patient experience.

Competenze

• Experience in a customer service or call center environment.
• Ability to communicate clearly with patients, payers, and providers.
• Strong keyboard/data-entry and problem-solving skills.

Mansioni

• Guide patients through the healthcare system and assist with registration and scheduling.
• Answer inquiries, research issues, and coordinate with hospital departments as needed.
• Enter authorization and referral data accurately in the system and ensure timely processing.

Conoscenze

Customer service

Telephone etiquette

Data entry

Medical terminology

English proficiency

Formazione

High school diploma or equivalent

Associates degree

Descrizione del lavoro

Tufts Medicine in Boston is seeking a dedicated customer service professional to guide patients through the healthcare system, verify registration data, and ensure accurate billing and referral processes.

You will handle inquiries, coordinate referrals, enter authorization numbers, and maintain clear communication with patients, physicians, and payers, contributing to a positive patient experience.