Patient Care Phone Operator — Fast-Paced Medical Office

Natomas Family Practice; Sacramento (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Retirement plan (IRA)

Paid holidays

Job summary

Natomas Family Practice is seeking an empathetic Medical Telephone Operator to be the 'voice of our practice.' The role involves managing a high volume of incoming calls and ensuring exceptional patient service in a fast-paced environment.

The ideal candidate has proven experience with Epic EHR and exemplary phone etiquette. Join a dedicated team committed to delivering unparalleled patient care in Sacramento.

Qualifications

• Proven experience using Epic EHR is strictly required.
• Exceptional phone etiquette and verbal communication skills.
• High attention to detail and strong organizational skills.

Responsibilities

• Handle a high volume of incoming calls promptly and courteously.
• Document every call in patients EHR (EPIC).
• Schedule, cancel, and reschedule patient appointments accurately.

Skills

Proficiency in Windows 11

Typing speed of 40+ WPM

Exceptional phone etiquette

Compassionate and empathetic personality

Strong organizational skills

Tools

Epic EHR

Job description

Natomas Family Practice is seeking an empathetic Medical Telephone Operator to be the 'voice of our practice.' The role involves managing a high volume of incoming calls and ensuring exceptional patient service in a fast-paced environment.

The ideal candidate has proven experience with Epic EHR and exemplary phone etiquette. Join a dedicated team committed to delivering unparalleled patient care in Sacramento.