Medical Telephone Operator

Natomas Family Practice; Sacramento (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Retirement plan (IRA)

Paid holidays

Job summary

Natomas Family Practice is seeking an empathetic Medical Telephone Operator to be the 'voice of our practice.' The role involves managing a high volume of incoming calls and ensuring exceptional patient service in a fast-paced environment.

The ideal candidate has proven experience with Epic EHR and exemplary phone etiquette. Join a dedicated team committed to delivering unparalleled patient care in Sacramento.

Qualifications

• Proven experience using Epic EHR is strictly required.
• Exceptional phone etiquette and verbal communication skills.
• High attention to detail and strong organizational skills.

Responsibilities

• Handle a high volume of incoming calls promptly and courteously.
• Document every call in patients EHR (EPIC).
• Schedule, cancel, and reschedule patient appointments accurately.

Skills

Proficiency in Windows 11

Typing speed of 40+ WPM

Exceptional phone etiquette

Compassionate and empathetic personality

Strong organizational skills

Tools

Epic EHR

Job description

Benefits

• Paid time off (PTO)
• Health insurance
• Retirement plan (IRA)
• Paid holidays

About Us

Join an award-winning team! Our family practice has proudly achieved "Gold" status three years in a row for Sacramento’s Best Doctor and Medical Facility. We pride ourselves on delivering unmatched patient care. As the first point of contact, our Phone Operations department sets the standard for how our patients are treated. We are a fast-paced, high-volume clinic looking for a dedicated professional who shares our passion for excellence.

Job Summary

We are seeking an outgoing, empathetic, and highly motivated Medical Telephone Operator to serve as the "voice of our practice." In this role, you will handle a high volume of incoming calls, acting as the critical link between our patients and medical staff.

The ideal candidate thrives under pressure, maintains a calm and friendly demeanor, and ensures that every single patient receives top-tier customer service. This position offers a dynamic environment with real room for professional growth within our expanding practice.

Key Responsibilities

• Answer a high volume of incoming calls promptly, professionally, and courteously.
• Documentation of every telephone call in patients EHR (EPIC).
• Assist every patient thoroughly, ensuring their inquiries are fully resolved.
• Schedule, cancel, and reschedule patient appointments accurately.
• Route medication refill requests to the clinical team.
• Take detailed, accurate messages and route them efficiently to doctors and medical staff via EPIC.
• Manage competing priorities in a fast-paced environment with minimal supervision.

Required Qualifications & Skills

• Experience: Proven experience using Epic EHR (Electronic Health Records) is strictly required.
• Technical Skills: Proficiency in Windows 11 and a typing speed of 40+ words per minute (WPM).
• Communication: Exceptional phone etiquette and verbal communication skills.
• Soft Skills: A friendly, compassionate, and empathetic personality; must be a self-starter who remains calm under pressure.
• Organization: High attention to detail and strong organizational skills to handle a rapid workflow.