Patient Care Call Center Specialist

One Community Health; Sacramento (CA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

One Community Health in Sacramento, CA is seeking a Call Center Representative to create a welcoming first impression by handling incoming calls and assisting callers with establishing care, making appointments, and providing service information. This on-site role requires empathy, accuracy, and patient confidentiality.

Qualified candidates have a high school diploma and at least one year in a call center or customer service role, with strong de-escalation and multitasking skills.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in a Call Center/Customer Service role.
• De-escalation skills and multitasking are essential.
• Spanish, Dari, or Pashto language skills strongly preferred.

Responsabilités

• Prescreen patients via concise, courteous interviews to determine actions.
• Answer a high volume of calls using proper etiquette and workflows.
• Direct calls, schedule appointments, and verify insurance eligibility.
• Update patient information and respond to inquiries about One Community Health services.

Connaissances

De-escalation

Multitasking

Spanish

Dari

Pashto

Formation

High school diploma or equivalent

Description du poste

One Community Health in Sacramento, CA is seeking a Call Center Representative to create a welcoming first impression by handling incoming calls and assisting callers with establishing care, making appointments, and providing service information. This on-site role requires empathy, accuracy, and patient confidentiality.

Qualified candidates have a high school diploma and at least one year in a call center or customer service role, with strong de-escalation and multitasking skills.