Front Office Specialist

Sacramento Ear, Nose, and Throat; Roseville (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sacramento Ear, Nose & Throat (SacENT) is seeking a Front Office Specialist to support patient care at our Roseville locations. You will handle patient check-in/check-out, scheduling, eligibility verification, referrals, copay collection, and daily cash handling while maintaining accurate medical records and confidentiality.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask in a fast-paced clinic.

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in computerized appointment scheduling.
• Two years medical clerical experience preferred; good communication skills.

Responsibilities

• Check-in and check-out of patients; registration.
• Answer multi-line phone and route calls.
• Schedule appointments and prepare charts.
• Process cash receipts and balance daily batches.
• Maintain confidentiality and security of medical records.

Skills

Typing 40 wpm

Strong communication

Interpersonal skills

Multitasking

Customer service

Education

High School diploma or GED

Tools

Computerized scheduling software

Job description

Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.

POSITION SUMMARY
The Front Office specialist performs clerical and reception duties including, but not limited to, patient check in and check out, scheduling, eligibility verification, authorization and referral requests, collecting copays and balances on patient accounts, balancing and preparing daily batches and bank deposits. Maintains the facilities' medical records according to established guidelines and requirements.

ESSENTIAL FUNCTIONS

• Checking patients in and out, patients registration
• Answering multi line phone and routing calls appropriately
• Scheduling appointments, chart preparation
• Processes cash receipts according to established policies and procedures.
• Follows established processes to obtain, manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Provides for confidentiality, integrity and security of medical records.
• Facilitates and ensures timely and accurate medical records management.
• Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
• Understands, verbalizes and participates in the quality improvement process.
• Payment Card Industry Data Security Standard (PCI DSS): Serves and protects the patient's private health and identifiable information by adhering to professional standards, policies and procedures, federal, state, and local requirements, PCI DSS, and HIPPA.
• Protected Health Information (PHI): Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and HIPPA.
• Additional security is outlined in the Access Control Policy by job role and can be located Company Intranet.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

• High School diploma or GED

Minimum Experience required:

• Minimum one (1) year experience in computerized appointment scheduling.
• Two years medical clerical experience preferred. Good communication and language skills required.

Travel:

• Ability to travel to and work at various office locations based on staffing needs and schedule. Clinic location includes Roseville, Sacramento, and Folsom
• A valid CA Driver's license is required

Skills/Knowledge/Abilities:

• Ability to type 40 wpm, use standard office equipment and be computer literate.
• Knowledge of medical terminology, health care environment and patient processing with computerized scheduling software. Knowledge of outpatient surgery forms, policies and procedures.
• Client oriented. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback, and constructive criticism. Good communication skills: oral and written
• Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.