Medical Administrative Assistant

Pacific Skin Institute; Sacramento (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Professional Development Assistance

Other

Job summary

Pacific Skin Institute in Sacramento is seeking a Medical Administrative Assistant who thrives in a team-driven environment and loves helping people access services and feel comfortable when visiting the doctor.

In this Health Administration role, you will answer calls, schedule appointments across four clinic locations, collect essential information, and support clinical staff through careful communication and use of Epic EMR to keep workflows efficient.

Qualifications

• Experience in customer service and handling high-volume patient communications.
• Proficiency in scheduling appointments across multiple clinics and coordinating care.
• Familiarity with Epic EMR or similar medical records systems.

Responsibilities

• Answer the phone in a professional and courteous manner and provide exemplary customer service.
• Schedule all appointments and collect necessary clinical information for efficient workflow.
• Coordinate patient care and support clinical staff across 4 clinic locations.
• Communicate with provider teams to ensure timely access to care for patients.
• Provide accurate patient information to enable daily view by all departments.

Skills

Customer service

Phone etiquette

Scheduling

Epic EMR

Tools

Epic EMR

Job description

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Administrative Assistant for our Sacramento Administrative Office that has a passion for customer service, helping people obtain the services they need, and making sure patients feel comfortable when seeing a doctor.

Office Hours: 7:00 AM- 6:00 PM; available shifts vary

Shifts Vary from Monday to Friday: 7:00am to 4:00pm | 8:00am to 5:00pm | 9:00am to 6:00pm

• This is a Health Administration position, and does not entail any face-to-face contact with patients. All communication with patients and providers is over the phone or through our electronic medical records system (Epic) from our Administrative office location
• Answer the phone in a professional and courteous manner and provide exemplary customer service
• The Medical Administrative Assistant schedules all appointments and assures that all of the appropriate clinical information is collected to ensure efficient workflow
• Coordinate Patient Care and support Clinical Staff in response to incoming phone calls from patients. Answer incoming calls for 4 different clinic locations
• Communicate with provider teams to ensure timely access to care for patients
• Scheduler provides accurate patient information so that all departments may view it daily, and maintains open communication with all staff members to ensure quality patient care
• Scheduling new and return patient appointments and procedures
• Assisting in processing incoming patient referrals & faxes
• Heavily communicate with the patient and provider through Telephone and EMR messaging system for about 75% percent of day-to-day communication
• Utilize waitlist/call-back lists to fill the provider schedules
• Expected to answer about 70 patient phone calls each day

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Professional Development Assistance

Other