Patient Care & Order Specialist

Byram Healthcare; Worcester (MA); In loco; USD 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) plan

Paid time off

Dental insurance

Vision care

Life insurance

Disability coverage

Flexible Spending Accounts

Parental leave

Domestic partner benefits

Descrizione del lavoro

Accendra Health in Worcester, MA is seeking a Customer Service Associate to educate patients on products, process orders, and resolve concerns in a high-volume environment. You will handle inquiries with care and accuracy, helping patients access essential therapies.

The role requires 1–2 years of customer service, strong communication, and proficiency with MS Office, with opportunities to collaborate across teams and support our care mission.

Competenze

• High School Diploma or equivalent is required.
• 1–2 years of customer service experience are required.
• Call center experience is preferred and beneficial.
• Strong written and verbal communication skills are essential.

Mansioni

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI targets.
• Perform other duties as required.

Conoscenze

Customer service

Call center experience

Written and verbal communication

MS Office proficiency

Formazione

High School Diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

Accendra Health in Worcester, MA is seeking a Customer Service Associate to educate patients on products, process orders, and resolve concerns in a high-volume environment. You will handle inquiries with care and accuracy, helping patients access essential therapies.

The role requires 1–2 years of customer service, strong communication, and proficiency with MS Office, with opportunities to collaborate across teams and support our care mission.