Patient Care CSR - Inbound Call Center Pro (Worcester)

Byram Healthcare Centers Inc; Mill Street (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Job summary

Accendra Health in Worcester, MA is seeking a Customer Service Representative to deliver a positive patient experience by educating on products and services, addressing concerns, and processing supply orders in a high-volume inbound call center.

The role requires a high school diploma, 1–2 years of customer service, call center experience preferred, and strong communication; you will use MS Office and navigate multiple platforms to service patients and coordinate with teammates, healthcare

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Skills

Customer service

Call center experience

MS Office

Order entry

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health in Worcester, MA is seeking a Customer Service Representative to deliver a positive patient experience by educating on products and services, addressing concerns, and processing supply orders in a high-volume inbound call center.

The role requires a high school diploma, 1–2 years of customer service, call center experience preferred, and strong communication; you will use MS Office and navigate multiple platforms to service patients and coordinate with teammates, healthcare