Patient Care & Order Support Specialist (Inbound)

Apria Healthcare; Anaheim (CA); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision care

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-and long-term disability

Zusammenfassung

Accendra Health is seeking a patient-focused Customer Service Representative to educate patients on products, respond to inquiries, and process supply orders in a high-volume inbound call center. This onsite role is based in Anaheim and offers a regular daytime schedule.

The position requires a High School Diploma, 1–2 years of customer service experience, and proficiency in MS Office. It emphasizes clear communication, patient care, and teamwork within a supportive environment.

Qualifikationen

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Aufgaben

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Kenntnisse

Customer service

Call center experience

MS Office

Communication skills

Problem solving

Ausbildung

High School Diploma or equivalent

Tools

MS Office

Jobbeschreibung

Accendra Health is seeking a patient-focused Customer Service Representative to educate patients on products, respond to inquiries, and process supply orders in a high-volume inbound call center. This onsite role is based in Anaheim and offers a regular daytime schedule.

The position requires a High School Diploma, 1–2 years of customer service experience, and proficiency in MS Office. It emphasizes clear communication, patient care, and teamwork within a supportive environment.