Patient Experience & Support Specialist

Lincare; Westfield (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Lincare in the United States seeks a customer service specialist to handle inquiries, resolve issues, and identify ongoing and additional product or service needs while ensuring compliance with physician directions.

The role involves managing inbound and outbound calls, assessing customer needs, educating them about products and services, and documenting every interaction. You will also enter orders and keep demographic data up to date in the system.

Qualifications

• Strong communication with customers is required.
• Experience handling inbound and outbound calls.
• Accurate data entry and documentation are essential.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Order entry

Data entry

Customer education

Tools

Record keeping software

Computerized system

Job description

Lincare in the United States seeks a customer service specialist to handle inquiries, resolve issues, and identify ongoing and additional product or service needs while ensuring compliance with physician directions.

The role involves managing inbound and outbound calls, assessing customer needs, educating them about products and services, and documenting every interaction. You will also enter orders and keep demographic data up to date in the system.