Healthcare Operations Specialist: Drive Care & Efficiency

AdaptHealth, LLC; Fayetteville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off & holidays

Employee stock purchase plan

Parental bonding leave

Disability insurance

Life and AD&D insurance

FSA & HSA options

Telemedicine access

Job summary

AdaptHealth, LLC is hiring an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and process orders while navigating EMR systems to ensure accuracy and compliance.

The role requires at least one year of relevant experience and a background in healthcare administration or related fields. A strong communicator who can multitask in a fast-paced environment will thrive and help uphold high standards of service.

Qualifications

• One year of relatable work experience required.
• High School Diploma or higher is required.
• Experience in management, administrative, insurance, billing, claims, call center or customer service is preferred but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication skills

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Independent work

Education

High School Diploma

Associate’s degree in Healthcare Admin

Business Administration

Tools

Microsoft Office

Healthcare systems software

Job description

AdaptHealth, LLC is hiring an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and process orders while navigating EMR systems to ensure accuracy and compliance.

The role requires at least one year of relevant experience and a background in healthcare administration or related fields. A strong communicator who can multitask in a fast-paced environment will thrive and help uphold high standards of service.