Patient Care Operations Specialist — Drive Process Excellence

AdaptHealth LLC; Lafayette (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Parental bonding leave

Disability insurance (short & long)

Job summary

AdaptHealth LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will contribute to process improvements and team performance while ensuring accurate documentation.

The role involves workflow optimization, insurance verifications, EMR data entry, and collaboration with leadership to resolve issues, meet metrics, and uphold HIPAA and infection control standards.

Qualifications

• 1 year of relatable work experience required.
• Healthcare administration or related field preferred.
• Experience in management, admin, insurance, billing, claims, call center or customer service preferred but not required.
• Experience in healthcare organization, pharmacy, HME, medical supply or Medicare-certified environment is a plus but not required.
• Excellent communication with analytical, problem-solving and decision-making abilities.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.

Skills

Communication skills

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Computer skills

Education

High School Diploma

Associate’s degree

Healthcare Administration

Business Administration

Job description

AdaptHealth LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will contribute to process improvements and team performance while ensuring accurate documentation.

The role involves workflow optimization, insurance verifications, EMR data entry, and collaboration with leadership to resolve issues, meet metrics, and uphold HIPAA and infection control standards.