Care Operations Specialist — Process & Patient Impact

AdaptHealth; Mount Airy (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Life and AD&D Insurance

FSA/HSA

Teledoc access

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regional workflows and documentation processes. You will review insurance documentation, enter data in EMR systems, analyze workflows, and collaborate with teams to improve quality and efficiency while maintaining HIPAA compliance and patient safety.

This role requires strong communication, attention to detail, and the ability to manage multiple tasks in a dynamic healthcare

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in a related field required.
• Experience in management, administrative, insurance, billing, or call center is a plus.
• Healthcare organization experience is beneficial but not required.
• Excellent verbal and written communication with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills; healthcare systems are a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation: insurance verification, authorizations, order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services for compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication

Detail-oriented

Multi-tasking

Team collaboration

Education

High School Diploma

Associate’s degree or related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regional workflows and documentation processes. You will review insurance documentation, enter data in EMR systems, analyze workflows, and collaborate with teams to improve quality and efficiency while maintaining HIPAA compliance and patient safety.

This role requires strong communication, attention to detail, and the ability to manage multiple tasks in a dynamic healthcare