Patient Care Operations Specialist

Aveanna Healthcare; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Full benefits package

Paid holidays

Onboarding & training

Internal growth opportunities

Job summary

Aveanna Healthcare in Houston, TX is seeking a Patient Account Representative to support the Patient Care department by ensuring recurring services are processed accurately and on time, preventing delays in patient orders. The role emphasizes operational efficiency, compliance, and delivering a positive patient experience.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced healthcare setting, with strong written and verbal communication

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or related experience.
• Healthcare or insurance knowledge preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Bilingual Spanish speaker preferred.

Responsibilities

• Process recurring services to ensure timely patient order fulfillment.
• Monitor work to ensure compliance with internal policies and external regulations.
• Identify workflow inefficiencies and support process improvements.
• Resolve patient concerns by identifying issues and coordinating corrective actions.
• Collaborate with internal teams to provide seamless customer service.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Bilingual Spanish (preferred)

MS Office (Outlook, Word, Excel)

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Aveanna Healthcare in Houston, TX is seeking a Patient Account Representative to support the Patient Care department by ensuring recurring services are processed accurately and on time, preventing delays in patient orders. The role emphasizes operational efficiency, compliance, and delivering a positive patient experience.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced healthcare setting, with strong written and verbal communication