Recurring Patient Care Representative (REMOTE)

Aveanna Healthcare; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Full benefits package

Paid holidays

Onboarding & training

Internal growth opportunities

Job summary

Aveanna Healthcare in Houston, TX is seeking a Patient Account Representative to support the Patient Care department by ensuring recurring services are processed accurately and on time, preventing delays in patient orders. The role emphasizes operational efficiency, compliance, and delivering a positive patient experience.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced healthcare setting, with strong written and verbal communication

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or related experience.
• Healthcare or insurance knowledge preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Bilingual Spanish speaker preferred.

Responsibilities

• Process recurring services to ensure timely patient order fulfillment.
• Monitor work to ensure compliance with internal policies and external regulations.
• Identify workflow inefficiencies and support process improvements.
• Resolve patient concerns by identifying issues and coordinating corrective actions.
• Collaborate with internal teams to provide seamless customer service.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Bilingual Spanish (preferred)

MS Office (Outlook, Word, Excel)

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

As a Patient Account Representative you will support the Patient Care department by ensuring recurring services are processed accurately and on time to prevent delays in patient order delivery. This role focuses on operational efficiency, compliance, and providing a positive patient experience. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced healthcare environment.

Schedule

Monday - Friday/ 8-5am CDT

Start Date

10/12/26

Pay

$17.50/HR

Our Mission

To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth

What You'll Do

• Process recurring services to ensure timely patient order fulfillment
• Monitor work to ensure compliance with internal policies and external regulations
• Identify workflow inefficiencies and support process improvements
• Resolve patient concerns by identifying issues and coordinating corrective actions
• Collaborate with internal teams to provide seamless customer service

The Right Fit Is

• Customer service experience, preferably in healthcare
• Strong attention to detail and sense of urgency
• Ability to manage multiple priorities and meet deadlines
• Effective written and verbal communication skills
• Comfortable working independently and within a team

Qualifications

• High school diploma or GED required
• 2+ years of customer service or related experience
• Healthcare or insurance knowledge preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Bilingual Spanish speaker preferred

Equal Employment Opportunity and Affintive Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.