Patient Care & Operations Specialist

AdaptHealth, LLC; Lafayette (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee stock purchase plan

Parental leave

Job summary

AdaptHealth, a leading home medical equipment provider, is seeking an Operations Specialist (Customer Service Representative) to support patient care and drive operational excellence. You’ll process insurance verifications, authorizations, and EMR data, while ensuring HIPAA and infection control standards.

Collaboration with regional teams and training materials development are included. The role requires at least one year of related experience and a foundational healthcare or admin education,

Qualifications

• Minimum one year of related work experience in healthcare or admin.
• Diploma or degree as stated above in Education.
• Experience in insurance, billing or call-center environments is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Skills

Customer service

Healthcare administration

Communication skills

Problem-solving

Attention to detail

Multitasking

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Relatable work experience

Tools

EMR systems

Microsoft Office

Insurance verification software

Billing and claims systems

Job description

AdaptHealth, a leading home medical equipment provider, is seeking an Operations Specialist (Customer Service Representative) to support patient care and drive operational excellence. You’ll process insurance verifications, authorizations, and EMR data, while ensuring HIPAA and infection control standards.

Collaboration with regional teams and training materials development are included. The role requires at least one year of related experience and a foundational healthcare or admin education,