Patient Care Operations Coordinator

University of Miami; Florida; Hybrid; USD 55,000 - 70,000; Full time

Job summary

The University of Miami UHealth Primary Care - North Miami has an exciting opportunity for a Clinical Business Operations Representative 2. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations.

The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and

Qualifications

• Learning agility: ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: ability to work collaboratively with others and contribute to a team environment.
• Technical proficiency: skilled in using office software, technology, and relevant computer applications.
• Communication: strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami UHealth Primary Care - North Miami has an exciting opportunity for a Clinical Business Operations Representative 2. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations.

The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and