Clinical Operations & Patient Services Specialist

University of Miami; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Miami seeks a Clinical Business Operations Representative 1 to handle administrative and receptionist duties, support pre- and post-care processes, and maintain patient flow in a fast-paced clinical setting.

The role emphasizes accurate data handling, communication with physicians and staff, and adherence to strict privacy policies. This entry-level position requires flexibility to work in the evenings, nights, and weekends as needed.

Qualifications

• High school diploma or equivalent required.
• No previous experience.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Communication skills

Evenings and weekends availability

Independent work

Team collaboration

Education

High school diploma or equivalent

Job description

University of Miami seeks a Clinical Business Operations Representative 1 to handle administrative and receptionist duties, support pre- and post-care processes, and maintain patient flow in a fast-paced clinical setting.

The role emphasizes accurate data handling, communication with physicians and staff, and adherence to strict privacy policies. This entry-level position requires flexibility to work in the evenings, nights, and weekends as needed.