Clinical Operations Assistant - Patient Care & Admin

University of Miami; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Miami in Plantation, FL, is seeking a Clinical Business Operations Representative I to support pre/post care processes and daily clinic operations. The role includes answering calls, managing patient information, and ensuring accurate records with professional service.

The successful candidate will handle appointment flow, coordinate with clinicians, and maintain confidentiality while upholding university values and service standards.

Qualifications

• High school diploma or equivalent required.
• No previous professional experience required.
• Excellent data entry and communication skills essential.
• Ability to collect, organize and analyze data and maintain patient confidentiality.

Responsibilities

• Facilitate prompt resolution of pre/post care issues in daily clinical operations.
• Answer incoming calls and manage patient intake and records.
• Review patient demographics, insurance information and referrals.
• Triage calls, direct inquiries, and document messages in appropriate software.
• Greet visitors and direct them to appropriate staff; support smooth clinic flow.
• Maintain confidentiality and adhere to University policies and procedures.

Skills

Data entry

Effective communication

Evenings/nights/weekends

Data collection/analysis

Independent/collaborative

University values

Education

High school diploma or equivalent

Job description

University of Miami in Plantation, FL, is seeking a Clinical Business Operations Representative I to support pre/post care processes and daily clinic operations. The role includes answering calls, managing patient information, and ensuring accurate records with professional service.

The successful candidate will handle appointment flow, coordinate with clinicians, and maintain confidentiality while upholding university values and service standards.