Patient Access & Welcome Concierge

Hopscotch Healthcare, Inc.; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Hopscotch Primary Care in Asheville, NC is seeking a Welcome Coordinator to serve as the first point of contact for patients. You will create a warm, patient-centered experience, manage phone and electronic communications, and handle front office operations.

The role requires 1–2 years in customer service, proficiency with computers, and the ability to adapt in a fast-paced clinic setting. This is a full-time position based in Asheville.

Qualifications

• 1-2 years minimum experience in a customer service and customer-facing role.
• Proficiency with computers.
• Ability to be flexible in a fast-paced environment.

Responsibilities

• Greet and check patients in and out
• Verify insurance and collect copays
• Verify and update patient information in the electronic health record
• Assist patients with forms and paperwork
• Schedule patients and conduct outreach to them
• Coordinate transportation for patients
• Prepare and process medical records
• Answer calls, take messages, and distribute communication across the care team via phone and electronic health record
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Tools

Electronic health record

Job description

Hopscotch Primary Care in Asheville, NC is seeking a Welcome Coordinator to serve as the first point of contact for patients. You will create a warm, patient-centered experience, manage phone and electronic communications, and handle front office operations.

The role requires 1–2 years in customer service, proficiency with computers, and the ability to adapt in a fast-paced clinic setting. This is a full-time position based in Asheville.