Front Office Supervisor: Patient Care & Operations Lead

Mountain Area Health Education Center; United States; On-site; USD 39,000 - 45,000; Full time

Job summary

Mountain Area Health Education Center in Asheville, NC, seeks a Front Office Supervisor to manage daily front office operations in the assigned clinical department, guiding staff, scheduling, and patient flow.

You will lead front desk functions, ensure excellent customer service, coordinate with the Business Office Manager and Scheduling Supervisor, and orient new staff and learners to policies and processes while maintaining efficient revenue cycle activities.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Experience in a medical office/clinical setting preferred.
• Strong communication and organizational skills.

Responsibilities

• Lead front office functions in the business office and recommend changes to improve efficiency.
• Coordinate front desk daily operations and staff workflow.
• Orient new front office staff, residents, and students to policies and processes.
• Ensure accurate scheduling, check-in/check-out, payments, and deposits.
• Maintain customer service standards and liaise with the Business Office Manager.

Skills

Microsoft Office

Customer service

Communication

Spanish language (preferred)

Education

Associate degree

Tools

Electronic Health Records

Job description

Mountain Area Health Education Center in Asheville, NC, seeks a Front Office Supervisor to manage daily front office operations in the assigned clinical department, guiding staff, scheduling, and patient flow.

You will lead front desk functions, ensure excellent customer service, coordinate with the Business Office Manager and Scheduling Supervisor, and orient new staff and learners to policies and processes while maintaining efficient revenue cycle activities.