Patient Care Navigator - Surgical Scheduling & Auths

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

UC Health in Cincinnati seeks an administrative ambassador to support patients before and after visits and procedures. You will assist in clinic and OR workflows, manage communications and patient instructions, and ensure satisfaction across the care team.

Responsibilities include scheduling, pre-authorizations, data management, and coordinating with providers and product reps to meet case requirements.

Qualifications

• High School Diploma or GED required.
• 1–2 years of equivalent experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Answers telephone and directs calls to the correct person.
• Manages Outlook Calendar for providers within the clinic.
• Schedules and coordinates patient services, surgeries, tests and other procedures.
• Performs audits on patient records/registration for billing and compliance.
• Coordinates case authorizations and scheduling with surgical teams.

Skills

Customer service

Organization

Self-starting

Communication skills

Education

High School Diploma or GED

Tools

Outlook

Job description

UC Health in Cincinnati seeks an administrative ambassador to support patients before and after visits and procedures. You will assist in clinic and OR workflows, manage communications and patient instructions, and ensure satisfaction across the care team.

Responsibilities include scheduling, pre-authorizations, data management, and coordinating with providers and product reps to meet case requirements.