Patient Care & Scheduling Specialist for Physicians

UC Health; Cincinnati (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

UC Health in Cincinnati, OH is seeking an Administrative Support Specialist to serve as ambassador of care for patients before and after visits, and to support clinics and providers in scheduling and coordination within the clinic and OR.

The role requires strong medical terminology, attention to detail, and excellent customer service. You will manage calendars, registrations, and communications to ensure smooth operations and patient satisfaction.

Qualifikationen

• Minimum required: High School Diploma or GED.
• Minimum required: 1 - 2 years equivalent experience.
• Must have vast knowledge of medical terminology for accuracy in chart review, attention to detail, ability to navigate the medical record, great organization, excellent customer service, and self-starting.

Aufgaben

• Answers telephone and direct to correct person.
• Manages Outlook Calendar for providers within the clinic.
• Manages office incoming mail.
• Manages incoming communication related to case authorization.
• Validates registration information with patients and verifies all third-party payors (i.e. BWC, accident insurance, etc).
• Engages in population appropriate communication.
• Gives clear instructions to patients/family regarding treatment, diagnostic, procedural or surgical plan as directed by clinical team.
• Monitors and coordinates timely follow up for planned diagnostic procedure based upon the standard of care.
• Prepares for upcoming clinics related to procedural planning.
• Coordinate clinic template changes required to meet case and procedural obligations.
• Coordinates provider calendar related to faculty obligations.
• Performs in-basket management tasks.
• Coordinates completion of FMLA, Disability, BWC forms.

Kenntnisse

Medical terminology

Attention to detail

Customer service

Organizational skills

Self-starter

Ausbildung

High School Diploma or GED

Tools

Outlook Calendar

Registration systems

Payer portals

Jobbeschreibung

UC Health in Cincinnati, OH is seeking an Administrative Support Specialist to serve as ambassador of care for patients before and after visits, and to support clinics and providers in scheduling and coordination within the clinic and OR.

The role requires strong medical terminology, attention to detail, and excellent customer service. You will manage calendars, registrations, and communications to ensure smooth operations and patient satisfaction.