Patient Care Navigator & Scheduling Specialist

Samaritan Healthcare; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

Samaritan Healthcare is seeking a Patient Care Coordinator to manage referrals, authorizations, scheduling leads, and follow-up care. This role protects physician and medical assistant capacity, improves referral flow, and supports increased patient volume and revenue.

The position is full-time, Monday–Friday, 8:00am–5:00pm, with essential tasks spanning appointment coordination, registration accuracy, and frontline patient communication. You’ll work within a team dedicated to high-quality care.

Qualifications

• Associates degree; experience will be considered in lieu of education.
• Minimum of one (1) year of medical office experience preferred.
• Experience in a hospital or physician office with a background in medical terminology, insurance, CPT codes or ICD- codes preferred.

Responsibilities

• Schedules consultation and diagnostic appointments for patients per provider order.
• Completes requested forms.
• Obtains insurance authorization for appointments.
• Contacts patients to provide appointment time, location and preparation information for appointment.
• Answers patient questions regarding appointments and testing.
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensures complete and accurate registration, including patient demographics and current insurance information.
• Functions as the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.
• Ensures that referrals are addressed in a timely fashion.
• Functions as back up to Patient Service Representatives performing a variety of office assistant related functions.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies.

Skills

Medical terminology

CPT ICD-9 knowledge

Critical thinking

Problem solving

Accountability

Safety judgment

Legal ethics

Age-based care

CPR certification

Education

Associates degree

Job description

Samaritan Healthcare is seeking a Patient Care Coordinator to manage referrals, authorizations, scheduling leads, and follow-up care. This role protects physician and medical assistant capacity, improves referral flow, and supports increased patient volume and revenue.

The position is full-time, Monday–Friday, 8:00am–5:00pm, with essential tasks spanning appointment coordination, registration accuracy, and frontline patient communication. You’ll work within a team dedicated to high-quality care.