Patient Care & Referral Navigator

SCP Health; United States; Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

401(k) with match

Paid time off

Zusammenfassung

SCP Health is hiring for a patient care coordinator role in the United States. The position involves handling inquiries, scheduling, and coordinating care with hospitals, insurers, and clinicians to ensure timely services.

The role emphasizes empathy, clear communication, and data accuracy, with opportunities to navigate pre-certifications, referrals, and authorizations across various service lines in a dynamic health system.

Qualifikationen

• Strong communication skills, oral and written
• Empathetic, patient-centered approach to care coordination
• Proven ability to learn new processes quickly
• Ability to listen actively and document accurately
• Experience with EMR systems is a plus
• Bilingual abilities are a plus but not required

Aufgaben

• Work efficiently in a fast-paced contact center across multiple lines of business
• Manage inquiries, track appointments, remind patients, and follow processes with sensitivity
• Coordinate pre-certification with payers and nurse case managers
• Assist with referrals, authorizations, and insurance verifications
• Assemble information for referrals and coordinate care within health systems
• Provide information to assist with referral navigations and care coordination

Kenntnisse

Communication skills

Empathy

Multitasking

Data entry

Active listening

Bilingual a plus

Ausbildung

High School Diploma or equivalent

Medical Assistant Certification preferred

EMR experience preferred

Tools

EMR system

Jobbeschreibung

SCP Health is hiring for a patient care coordinator role in the United States. The position involves handling inquiries, scheduling, and coordinating care with hospitals, insurers, and clinicians to ensure timely services.

The role emphasizes empathy, clear communication, and data accuracy, with opportunities to navigate pre-certifications, referrals, and authorizations across various service lines in a dynamic health system.