Patient Experience Coordinator

MarinHealth; Novato (CA); On-site; USD 64,472,000 - 90,260,000; Full time

Job summary

MarinHealth is seeking a Front Office Coordinator to ensure a welcoming, efficient patient experience at the busy MarinHealth Medical Network front desk. You will handle calls, appointments, registrations, and EHR scanning with EPIC, using Microsoft Office, and bilingual Spanish is a plus.

Join a team dedicated to CARES standards—Communication, Accountability, Respect, Excellence, Safety—and support patients and colleagues in a fast-paced setting.

Qualifications

• Requires high school diploma or GED; business school or related training preferred.
• Experience with electronic medical records is a plus (EPIC).
• Strong customer service, communication, and computer skills required.

Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Schedules appointments and admissions; prepares patient charts and documents; scans into EHR.
• Greets and registers patients; verifies information and updates records.
• Maintains files; coordinates patient movement; assists in updating office systems.
• Relays messages to staff/doctors; assists with referrals and authorizations as needed.
• Manages copays and balanced reports; supports front desk at multiple locations as needed.

Skills

Customer service

Bilingual in Spanish

Interpersonal skills

Professional attitude

Education

High school diploma or GED

Tools

EPIC software

Microsoft Office

Job description

MarinHealth is seeking a Front Office Coordinator to ensure a welcoming, efficient patient experience at the busy MarinHealth Medical Network front desk. You will handle calls, appointments, registrations, and EHR scanning with EPIC, using Microsoft Office, and bilingual Spanish is a plus.

Join a team dedicated to CARES standards—Communication, Accountability, Respect, Excellence, Safety—and support patients and colleagues in a fast-paced setting.