Patient Care Navigator & Scheduler

Atrium Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Charlotte, NC seeks a patient-facing coordinator to assist with scheduling, registration, and access needs. You will respond to chat inquiries professionally and empathetically, and coordinate referrals to specialized teams as required.

Join a team that supports lifelong patient partnerships, manages multiple conversations with accuracy, and upholds HIPAA, privacy, and organizational policies while delivering high-level service.

Qualifications

• A High School Diploma or GED is required.
• Must possess excellent verbal and written communication skills.
• Must possess basic computer knowledge and ability to use Microsoft Office applications.
• Strong organizational skills.
• Must have effective interpersonal skills.
• Must be able to respond quickly to changes in community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Skills

Verbal and written communication

Basic computer knowledge

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

Atrium Health in Charlotte, NC seeks a patient-facing coordinator to assist with scheduling, registration, and access needs. You will respond to chat inquiries professionally and empathetically, and coordinate referrals to specialized teams as required.

Join a team that supports lifelong patient partnerships, manages multiple conversations with accuracy, and upholds HIPAA, privacy, and organizational policies while delivering high-level service.