Patient Access Navigator — Frontline Care Coordinator

Atrium Health; Rome (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Atrium Health is seeking a frontline Call Center/Patient Services specialist to support patient scheduling, demographic and insurance data collection, and accurate record maintenance. The role emphasizes customer service, effective communication, and adherence to policies across PACT and practice sites.

The position requires basic medical terminology knowledge, computer skills, and the ability to work in a fast-paced setting, with opportunities to escalate complex issues to RNs as needed.

Qualifications

• Knowledge of customer service and ability to work with a variety of patients.
• Basic knowledge of medical terminology is helpful but not required.
• Basic understanding of computers and desktop software packages.
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills.
• Ability to use/manage a multiple-line telephone system.
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
• Strong verbal communication skills and ability to interact with a diverse customer population.

Responsibilities

• Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules.
• Link patient experience between PACT and the practice site using established policies.
• Escalate complex problems to resolve issues with inbound/outbound calls.
• Provide customer service per established departmental standards and document interactions.
• Assist with marketing efforts by sharing information and referrals and maintaining records.

Education

High School Graduate

Job description

Atrium Health is seeking a frontline Call Center/Patient Services specialist to support patient scheduling, demographic and insurance data collection, and accurate record maintenance. The role emphasizes customer service, effective communication, and adherence to policies across PACT and practice sites.

The position requires basic medical terminology knowledge, computer skills, and the ability to work in a fast-paced setting, with opportunities to escalate complex issues to RNs as needed.