Patient Care Navigator & Resource Connector

Cardinal Health, Inc.; Fresno (CA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401k savings plan

Paid time off

Health savings account (HSA)

Access to wages before pay day (myFlex

FSAs

Disability coverage

Parental leave

Wellness programs

Job summary

Cardinal Health in Fresno is seeking a Patient Navigator to address patient needs and coordinate across departments to ensure access to care. The role focuses on resolving concerns about quality of care and acting as the main point of contact for treatment patients with providers and support staff.

The position involves assessing patient care needs, linking patients to resources, and participating in patient and staff education while following established policies and procedures.

Qualifications

• Bachelor's degree in related field or equivalent work experience
• 0-2 years of experience, preferred
• Candidates with direct patient care or Social Work experience, highly desired
• Ability to calmly and professionally resolve patient issues with diplomacy

Responsibilities

• Performs assessment of patient care needs for new and ongoing patients.
• Work with physician and clinical office to facilitate, coordinate and ensure patient has access to available resources.
• Serve as an essential link between patients and all other providers. Central point of contact for all treatment patients; including interaction with medical, nursing, ancillary services.
• Collect and report data from patient on barriers and intervene as appropriate for optimal patient care.
• Assist patients with referrals to outside resources and care coordination as needed.
• Follows established departmental policies, procedures and continuous quality improvement objectives.
• Collaborates with medical providers, patient care staff and clinic management in the planning and implementation of patient and staff education.
• Designs or participates in the creation of educational materials.
• Performs miscellaneous job-related duties as assigned.

Skills

Patient care experience

Diplomacy

Education

Bachelor's degree

Job description

Cardinal Health in Fresno is seeking a Patient Navigator to address patient needs and coordinate across departments to ensure access to care. The role focuses on resolving concerns about quality of care and acting as the main point of contact for treatment patients with providers and support staff.

The position involves assessing patient care needs, linking patients to resources, and participating in patient and staff education while following established policies and procedures.